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Frequently Asked Questions

I am here to help make your purchase of my work a success.  If you cannot find answers to any of your questions, please contact me.  It is my pleasure to answer your questions directly and to solve any issues if they arise.  I look forward to working with you!

Can you combine two fur babies into one painting?

Yes! All I need is a good photo of both fur babies in the position you'd like them in for painting and one photo of them together so that I can see the difference in their sizing. 

What is your shipping Policy?

I take great care in personally packaging all my original artwork that is shipped.  Each work of art is shipped separately even if multiple paintings are ordered, with the exception of small packages.  The artwork will be shipped within 10 days of receiving the order.  Shipping costs for original artwork in the continental US is calculated during checkout.  For a quote on international shipping and shipping to Hawaii and Alaska, please contact me.  

have always had excellent results when shipping my work; however, if your shipment is damaged, please email me pictures of the packaging and the artwork asap.  I will address the problem.

What is Your Shipping Policy on Fine Art Prints? 

A cost for shipping fine art prints on paper, canvas or metal is calculated during checkout.  My fulfillment partner BayPhoto is located in Scotts Valley,CA, USA.    BayPhoto is highly regarded for their quality work and shipping practices.  However, if your print is damaged during shipping please keep all packaging.  Contact BayPhoto for further instructions to replace your print:  800-435-6686 or support@bayphoto.com.  Of course, I am available to assist you if necessary. 

What is your Policy on Returns/Exchanges/Refunds? 

Your satisfaction is guaranteed.  If you are not completely satisfied with your purchase, I will refund your money less the return shipping charges. For a refund it is necessary to return the art to me within 7 days of receiving the original artwork or print.  Return shipping charges and return shipping insurance on the art or print are the responsibility of the buyer.

What Documentation Will I Recieve with Original Artwork?  

All original paintings and drawings are either signed on the front or the back of the piece and come with a Certificate of Authenticity.  

How can I keep up with your new work?

Let's stay in touch!  Receive news about my most recent work by joining my newsletter.  I send one or two messages a month. Your information will not be shared, and you can opt out at anytime.  You will also receive exclusive discount offers.   Please follow me on Facebook and Instagram to see new work fresh out of the studio.

Any Other Questions?

Please contact me via email and I will get back to you ASAP.  By first connecting with me via email, we can establish a good timeline to talk on the phone as well if that would be helpful. 

 

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This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Your customer satisfaction is of the utmost importance to me. I do my best to create quality artwork and ship my work with the utmost care and in as timely a manner as possible. If for some reason you are dissatisfied with the product you have ordered once it arrives or if it arrives damaged, please notify me within six days of receipt of your order to report any problems. I will work with you to resolve the problem.

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Verified Archival Materials Used

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Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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Contact Stephanie Today

EMAIL ME ABOUT MY PROCESS, AVAILABLE WORK OR POSSIBLE COMMISSIONS.  I'M HAPPY TO SET UP AN APPOINTMENT TIME TO CHAT ON THE PHONE ABOUT ANY QUESTIONS YOU MAY HAVE AND LEARN MORE ABOUT YOUR INTERESTS IN ART.

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